At Tiwara Jewels, we want you to feel confident and satisfied with every purchase. If you’re not fully happy with your order, we offer returns within 14 calendar days of receiving your item, provided the conditions outlined below are met.
Conditions for Return
To be eligible for a return, the item must:
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Be unworn and in original condition
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Be returned in its original packaging, including boxes, tags, and any accompanying accessories
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Be accompanied by the original proof of purchase or receipt
If the returned item does not meet these criteria, we may not be able to process your return.
Customized Pieces
Please note that customized or made-to-order jewellery (such as items with engraved names or custom designs) are non-returnable and non-refundable unless the item is faulty, damaged upon delivery, or differs significantly from what was ordered.
Refund Process
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 7 working days. Refund processing times may vary depending on your bank or payment provider.
Return Shipping
Customers are responsible for the cost of return shipping unless:
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The wrong item was sent
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The item was received damaged or faulty
In such cases, we will cover the return shipping costs or provide an alternative resolution.
How to Initiate a Return
To start a return, please contact our support team. You’ll need your order number and email address used during checkout.
If you have any questions about your return, feel free to reach out via the contact page.